Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
neuralpaty respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you interact with our website and services. We comply with Singapore's Personal Data Protection Act (PDPA) and applicable international data protection regulations.
This policy applies to all personal data we collect through our website, educational programmes, communications, and related services. By using our services, you acknowledge that you have read and understood this policy.
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide when you:
- Complete our contact forms or inquiry submissions
- Register for educational programmes or workshops
- Subscribe to our newsletter or communications
- Communicate with us via email or phone
- Participate in surveys or feedback requests
This information typically includes: full name, email address, phone number, professional background, educational interests, and any other information you choose to provide in your messages or applications.
Information Collected Automatically
When you visit our website, we automatically collect certain information including:
- IP address and general location data
- Browser type and version
- Operating system information
- Pages visited and time spent on each page
- Referring website or source
- Device information and screen resolution
This data is collected through cookies and similar tracking technologies. For detailed information about our cookie usage, please refer to our Cookie Policy.
Programme Participation Data
For participants enrolled in our educational programmes, we collect additional information necessary for programme delivery including attendance records, project submissions, assessment results, and feedback responses. This information is used solely for educational purposes and programme improvement.
How We Use Your Information
Service Delivery and Communication
We use your contact information to respond to inquiries, provide requested information about our programmes, process enrolments, deliver educational services, and communicate important updates about your participation in our programmes.
Programme Administration
Participant data is used to manage programme logistics, track attendance, evaluate learning progress, provide feedback, maintain educational records, and issue documentation upon completion.
Website Improvement and Analytics
We analyze usage data to understand how visitors interact with our website, identify popular content, improve user experience, optimize website performance, and develop new features or services.
Marketing Communications
With your explicit consent, we send newsletters, programme announcements, educational resources, and other relevant information. You can unsubscribe from marketing communications at any time through the link provided in each email.
Legal Compliance
We process personal data as required to comply with legal obligations, respond to lawful requests from authorities, protect our legal rights, prevent fraud or security threats, and enforce our terms of service.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide information through forms, subscriptions, or explicit consent for specific purposes
- Contract Performance: To deliver educational services you have enrolled in and fulfill our contractual obligations
- Legitimate Interest: For business operations, website improvement, and maintaining quality educational standards
- Legal Obligation: To comply with applicable laws, regulations, and legitimate legal requests
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, regular security assessments, and staff training on data protection practices.
Data Storage and Encryption
Personal data is stored on secure servers with restricted access. Sensitive information is encrypted both in transit and at rest using industry-standard encryption protocols. We regularly update our security measures to address emerging threats and maintain compliance with current standards.
Access Controls
Access to personal data is limited to authorized personnel who require it for legitimate business purposes. Our staff members are bound by confidentiality obligations and receive regular training on data protection principles and practices.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities within 72 hours as required by applicable data protection regulations.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:
- Contact Form Submissions: 3 years from last contact
- Programme Records: 5 years after completion for educational documentation
- Financial Records: 7 years as required by Singapore tax regulations
- Marketing Consent: Until consent is withdrawn or contact becomes inactive
- Website Analytics: 26 months for aggregated traffic data
After the retention period expires, personal data is securely deleted or anonymized. You may request earlier deletion of your data by contacting us, subject to our legal obligations to retain certain records.
Data Sharing and Third Parties
Service Providers
We engage trusted third-party service providers to support our operations including website hosting, email communications, analytics platforms, and payment processing. These providers have access to personal data only to perform specific services on our behalf and are contractually obligated to maintain confidentiality and security.
Analytics and Advertising
We use analytics services like Google Analytics to understand website usage patterns. These services may collect information about your online activities over time and across different websites. We may also work with advertising platforms that use cookies for targeted advertising purposes, subject to your consent preferences.
Legal Requirements
We may disclose personal data when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, ensure safety, investigate fraud, or comply with legal obligations.
No Sale of Personal Data
We do not sell, rent, or trade personal data to third parties for their marketing purposes. Your information is used exclusively for the purposes outlined in this policy.
Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your personal data for certain purposes
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Withdraw Consent: Withdraw previously given consent at any time
- Right to Lodge a Complaint: File a complaint with the Personal Data Protection Commission (PDPC) in Singapore
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days. Some requests may require identity verification to protect your personal data from unauthorized access.
Children's Privacy
Our services are designed for adults and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected information from someone under 18, we will take steps to delete such information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.
International Data Transfers
Our primary operations are based in Singapore. Some of our service providers may process data in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms to protect your data in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, providing additional notice through email or website announcement. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact us:
Company: neuralpaty
Address: 8 Marina Boulevard, Marina Bay Financial Centre, Singapore 018981
Phone: +65 6825 3947
We are committed to resolving privacy concerns promptly and transparently. You also have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) if you believe we have not adequately addressed your concerns.